Area Job Opportunities for The University of Akron [Wayne College] Students & Alumni


Are you a University of Akron Wayne College student or graduate looking for a job?
Check out the available job openings below.

Current postings submitted by area employers* to Wayne College Career Services:

(Contact Wendy Cundiff at Press " Ctrl f " to search!wcundif@uakron.edu)
*Employers can send job listings by e-mail or fax Wendy Cundiff at 330-684-8989 (digital format preferred)
Posted 10/25/2018
Full Time Office Manager (FT)
IMMEDIATE OPENING!
Orr Construction, Inc.
Apple Creek, OH
F/T OFFICE MANAGER
Would consider flexible hours.
Benefits. Min. 2 yrs.
QuickBooks experience,
skilled in Excel.
Must possess strong
organizational & leadership
abilities & the attitude to
make things happen!



Email resume to:
larrykorr@gmail.com


  
Posted 10/24/2018
IT Service Desk (PT)
Ohio State University is currently seeking 4-6 student workers to provide tech support for the IT Service Desk at their Wooster campus. Below is a formal job description. The pay is $9.00 an hour, up to 28 hours per week. Those interested in the position can contact Cort Sutherland at Sutherland.172@osu.edu to learn more about the position. Please include your work availability when reaching out to Cort.

The Student Tech Support Specialist provides professional and courteous tech support by phone and in person to Ohio State University faculty, staff, students, applicants and guests. Serves as a customer service representative and assists customers in resolving technical issues. Along with customer service, Student will be responsible for documenting their customer interactions in the Chief Information Office's Service Knowledge Management System.

Excellent phone and language skills are required. Customer Service experience is desired. Familiarity with basic networking, experience troubleshooting Internet-related problems and email setup, knowledge of popular computing operating environments is helpful.



Cort Sutherland
Senior Manager of Customer Experience
The Ohio State University
Office of the Chief Information Officer
131F Research Services, 1680 Madison Ave, Wooster, OH 44691
Bromfield Hall, 1760 University Dr, Mansfield, OH 44906
330-462-6124 Office
sutherland.172@osu.edu ocio.osu.edu

  
Posted 10/24/2018
Systems Specialist (FT)


Entry level, blended helpdesk technician that support end user computers and technology within teaching, meeting, and event spaces.

Responds to and diagnosis problems through discussions with users; performs analysis and assists in a variety of service desk activities including, but not limited to, providing support for customers and end users of OCIO services; guiding end users through troubleshooting procedures; processing and escalating service requests; providing technical assistance in the setup, installation, and configuration of desktop software and hardware; service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and provide follow up to customers as needed; may be asked to maintain knowledge base articles and provide assistance during major incidents; responsible for determining the needs of faculty, staff and students and the proper support of those needs; take ownership of all interactions, utilize appropriate follow-through, providing timely feedback; use the Incident management and Request Fulfillment processes along with the Knowledge Management tool as designed; identifies opportunities for improvement.

May be required to work a flexible schedule, which could include evenings and weekends.

Position may be required travel to other OSU campuses for training and knowledge transfer sessions.
Additional Information for Applicants:

This position is located in Wooster, Ohio.
Pre Employment Screening Requires the successful completion of a background check.
Required Qualifications

Bachelor’s degree, or an equivalent combination of education and experience; highly motivated individual with excellent customer service skills; proven record of providing customer service in a technical environment; strong interpersonal and communications skills; experience using a call management system; strong technical and mechanical aptitude and the ability to trouble-shoot and logically solve problems; must have knowledge and appropriate training in the installation and maintenance of relevant audio-visual systems and computer technology repair; will use hand tools, power tools and electrical/electronic testing equipment, climb ladders and scaffolding, lift equipment, operate vehicles, walk to campus wide locations, and use radio/phones.
Desired Qualifications

Knowledge of ITIL, A+; working knowledge of and experience with desktop/Laptop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications; prior experience in a direct customer service role via the telephone.
Target Salary $14.42 - $19.23 Hourly
Job Category Information Technology (IT)
Job Appointment (FTE%)

100.0
Full/Part Time Full-time
Temporary or Regular Regular
Posting Start Date 10/20/2018
Posting End Date 11/04/2018
Dept Contact Name Ryan,Sara E
Dept Contact Phone
Quick Link http://www.jobsatosu.com/postings/90291
Cort Sutherland
Senior Manager of Customer Experience
The Ohio State University
Office of the Chief Information Officer
131F Research Services, 1680 Madison Ave, Wooster, OH 44691
Bromfield Hall, 1760 University Dr, Mansfield, OH 44906
330-462-6124 Office
sutherland.172@osu.edu ocio.osu.edu